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Visit Our Office

15 Waterfront Drive
Knysna, 6571
Western Cape
South Africa

Email Us

General enquiries:
[email protected]

Bookings:
[email protected]

Office Hours

Monday to Friday
08:00 – 17:00 SAST

Saturday
09:00 – 13:00 SAST

Sunday
Closed

Planning Your Visit

Our office is located in the heart of Knysna's waterfront area, overlooking the famous lagoon. If you're already in the area and would like to discuss your trip in person, you're welcome to stop by during office hours. We recommend sending an email ahead of your visit to ensure one of our travel specialists is available to meet with you.

Response Times

We aim to respond to all enquiries within 24 hours during business days. For urgent matters during your trip, please note that our guides carry emergency contact details and can assist with immediate needs.

Before You Write

To help us provide the most useful response, please include:

Finding Us

From George Airport (the nearest major airport), Knysna is approximately 65 kilometres east along the N2 highway. The drive takes about one hour and offers beautiful views of lakes and forests along the way.

Our office is situated on Waterfront Drive, near the Knysna Quays shopping area. Street parking is available, and the municipal parking garage is a short walk away.

Modern office building exterior with natural surroundings

Frequently Asked Questions

What is the best time to visit the Garden Route?

The Garden Route enjoys a mild climate year-round. Summer (December to February) offers warm weather and longer days, ideal for beach activities. Autumn (March to May) brings fewer crowds and beautiful golden light. Winter (June to August) is whale watching season, and spring (September to November) sees wildflowers blooming throughout the region.

Do I need to book in advance?

We recommend booking at least two weeks in advance, especially during peak season (December to January) and school holidays. Some experiences, particularly the multi-day hiking trips, may require longer notice due to permit requirements.

Can you accommodate dietary requirements?

Yes, we can arrange vegetarian, vegan, halal, kosher, and other dietary accommodations for most experiences. Please mention your requirements when booking so we can make appropriate arrangements.

Is travel insurance required?

While not mandatory, we strongly recommend comprehensive travel insurance that covers activity-based holidays. Some hiking and water-based activities involve inherent risks, and insurance provides peace of mind.

Ready to Start Planning?

Browse our experiences and submit a booking request directly.

View Experiences

Office hours may vary during South African public holidays. For the most current information about holiday closures, please check our social media channels or send an email enquiry. Response times during peak booking periods (November–January) may extend to 48 hours.