Privacy Policy

Last updated: January 2024

Introduction

Ravine-puffin ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ravine-puffin.com and use our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Submit an enquiry or booking request through our forms
• Subscribe to our newsletter
• Communicate with us via email
• Participate in surveys or promotions

This may include your name, email address, travel dates, group size, and any other information you choose to share about your travel preferences.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms

How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries and booking requests
• Provide you with information about our services and experiences
• Communicate with you about your bookings and travel arrangements
• Improve our website and services based on usage patterns
• Send marketing communications (only with your consent)
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Contract: Processing necessary to fulfil your booking or respond to your enquiry
• Consent: Where you have given explicit consent for specific purposes, such as marketing communications
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Processing necessary to comply with applicable laws

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third parties who assist us in operating our website and providing services (such as accommodation providers and activity operators necessary for your booking)
• Legal requirements: When required by law or to protect our rights and safety

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active enquiries: Until the enquiry is resolved
• Completed bookings: For seven years after the travel date (for legal and accounting purposes)
• Marketing contacts: Until you withdraw consent

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to processing for direct marketing purposes
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us at [email protected]

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

If you are accessing our website from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa. By using our services, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Ravine-puffin
15 Waterfront Drive
Knysna, 6571
Western Cape, South Africa
Email: [email protected]